Workshop 1 — Core Operations & Product Management
Contracts Management
Full lifecycle for flight, hotel, transfer, service, and insurance supplier contracts.
Product Composer & Dynamic Packaging
Build commercial products with dynamic pricing engine and profitability simulation.
Calendar & Operations Control
Auto-populated centralized operations timeline from all system events.
Reservations Management
Full booking lifecycle: creation to post-travel, groups, amendments, cancellations.
Finance & Accounting Control
Receivables, payables, commissions, invoicing, multi-currency, multi-company.
Reports & P&L
Departure-level and program-level performance with variance and load factor reporting.
Analytics & Business Intelligence
KPI dashboards for executive, sales, ops, and finance. Trend analytics.
Workshop 2 — Customer, B2B/B2C & Task Management
B2B Agency Portal
Partner self-service booking channel: search, book, modify, pay, documents, statements.
CRM (B2B & B2C)
Unified CRM for agencies and end customers. GDPR tools, consent management.
Tasks & Internal Control
Internal workflow engine and task tracking with auto-creation from system events.
Mobile Applications (Tourist & Guide)
Flutter mobile apps: Tourist (itinerary, QR vouchers) + Guide (check-in, HQ messaging).
Document Management & E-Signature
Document repository, versioning, templates, auto-generation, e-sign workflows.
External API (Internal & Partner Integrations)
API layer for internal microservices and approved partner integrations (Swagger/OpenAPI).
Workshop 3 — Revenue, Integration & Advanced Features
Revenue Management
AI-driven pricing adjustments based on demand, seasonality, and historical trends.
Wallet & Financial Clearing
Digital wallets for clients, agents, and guides. Real-time payments, split payments, refunds.
Campaign & Marketing Automation
Email/push campaigns, geo-targeting, abandoned booking recovery, upsell sequences.
Real-Time Operations & Dispatch
Live tour management: vehicle/guide assignments, route optimization, QR check-in, delay alerts.
On-Trip Experience
Live itinerary updates, group messaging, in-trip bookings, personalized recommendations.
Mobile App — Guide Enhanced
Enhanced guide app: real-time itinerary, attendance, in-trip sales, wallet integration.
Workshop 4 — Inventory, Analytics & AI Modules
Inventory & Resource Management
Guides, vehicles, equipment scheduling, utilization reporting, maintenance tracking.
Executive Control Center
Real-time KPI dashboards: revenue, occupancy, margin, cancellations, forecasting.
AI Copilot / Agent
AI-powered predictive analysis, pricing recommendations, risk alerts, decision support.
Allotment & Capacity Optimization
Release rules, waitlist automation, overbooking risk modeling, priority allocations.
Distribution Hub
Multi-channel OTA/API integrations, channel-specific pricing, inventory synchronization.
Loyalty Engine
Reward points, tiered membership, cashback, referral programs, personalized offers.
Smart Ticketing
QR/NFC validation, fraud prevention, real-time check-in dashboard, capacity tracking.
Advanced Commission Engine
Multi-layer commission structures, performance bonuses, time-based incentives, projections.